--- title: AI-Powered Claims And Rewards | Dlite description: Transform customer relationships our AI-driven claims and rewards system, turning every transaction into engaged, loyal buyers while maximizing revenue. image: https://coreloyalty.ca/hubfs/Dlite%20Partner%201.webp --- [Skip to content](https://coreloyalty.ca/dlite#main-content) [![CoreLoyalty_Logo_Horizontal_Colour-2](https://coreloyalty.ca/hubfs/CoreLoyalty_Logo_Horizontal_Colour-2.png)](https://www.core-loyalty.com/) - [SOLUTIONS](https://www.core-loyalty.com/solutions) - [ABOUT](https://www.core-loyalty.com/about) - [BLOG](https://www.core-loyalty.com/blog) - [TALK TO US](https://coreloyalty.ca/contact) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. # Driving Sales, Channel and Customer Loyalty Building long term valued relationships, attracting, retaining and growing your customer base, revenue and ROI. AI-POWERED POST-PURCHASE ENGAGEMENT # The sale is where your customer relationship should start. Not end. You sell through indirect sales channels — so the customers buying your product stay invisible to you. Dlite turns every receipt and invoice into a known, engaged, repeat customer, with AI-powered claims, rewards, and support. [Try Dlite](https://coreloyalty.ca/-dlite-contact?hsLang=en-ca) [How it works](https://coreloyalty.ca/dlite#how-it-works) ![DLite 1](https://coreloyalty.ca/hs-fs/hubfs/DLite%201.webp?width=395&height=500&name=DLite%201.webp "DLite 1") ## Claim-based loyalty programs should work. Right now, they don't. --- Claim-based loyalty programs mean yet another app to download or a clunky web-form to start and abandon. --- Manual verification of receipts and invoices is costly and often a non starter — and fraud slips through easily. --- Every claim is a chance to build a direct relationship with a customer. Most companies miss this.  How Dlite works # Snap. Scan. Engage.  It starts with a photo. It ends with a happy activated customer who buys again.  ![DLite 2](https://coreloyalty.ca/hubfs/DLite%202.png) 01. SNAP & SCAN # Verified purchases **Snap: capture anywhere:** A till receipt, or supplier invoice, photographed in the web portal or straight into WhatsApp. In-store, at the trade counter, or at home. **Scan: extract instantly:** AI reads the whole receipt, matches eligible SKUs (mixed baskets and multi-item claims included ) and pulls store, date and totals in seconds. **Verify: score for fraud:** Multiple signals run in the background. Score-based rules approve clean claims instantly and flag the rest for review, so only real purchases get rewarded.   Real screen capture — a customer submitting a claim. 02. Rewards # From scans to rewards in seconds Every verified purchase runs through your payout rules automatically — so customers see their updated points balance or rebate the moment their claim clears. ![DLite 3](https://coreloyalty.ca/hubfs/DLite%203.webp "DLite 3") Points ### Flexible rules engine Flexible by design. Fixed points per eligible product, multipliers based on invoice value, bonuses for mixed-basket purchases, or tiered rates by customer type — the rules run instantly against the scanned data, with no spreadsheets and no manual tallying. ![DLite 4](https://coreloyalty.ca/hubfs/DLite%204.webp "DLite 4") Cash rebates ### Paid automatically Choose cash and Dlite pays rebates directly into customers' bank accounts — automatically, no manual payouts or spreadsheets. Our global forex partner settles at scale in over 130 currencies, so one promotion pays out cleanly across every market you run. ![DLite 5](https://coreloyalty.ca/hubfs/DLite%205.webp "DLite 5") Promotions ### That move product Run time-boxed campaigns on the products you want to move: bonus points on a new range, multipliers during a launch window, or extra rewards for hitting purchase targets. Start and stop promotions without touching the core program. 03. REDEEM # Shop for rewards When points are ready to spend, customers explore a broad range of rewards from a Dlite-hosted store.​ - Ask their personal AI assistant to suggest rewards - Choose from gift cards, merchandise, prepaid cards, and experiences - Browse a visual catalogue, add to cart, and check out in minutes - Orders are passed to one of Dlite's global reward and fulfilment partners — giving customers worldwide reach - Automatic notifications keep customers updated on order and fulfilment status ### Already got a loyalty platform? Connect Dlite to your platform through an API and let customers redeem their points in the place that makes the most sense. Real screen capture — a customer redeeming. 04 - Support # From unboxing to troubleshooting — handled in chat. The moment after purchase is when customers need you most. Your assistant guides unboxing and setup, troubleshoots problems, and answers product questions on the spot — so more products get used successfully, and fewer questions ever reach your team. ### Trained on your product knowledge Upload your product brochures, manuals and support dockets — Dlite's agents draw on them to answer customers accurately, in your voice, every time. #### Activations up More products set up and used. ### Tickets down Fewer calls to your support team. ### Returns down Fewer avoidable returns. Real screen capture — a customer submitting a claim. 05 - Sell # Turn a redemption into the next purchase. The moment a purchase is validated, you have a verified buyer in a live conversation, complete with their purchase history and a reason to talk. That's the perfect moment to drive the next sale. Dlite assistant makes it happen naturally: - Suggests products in the flow of conversation – "Since you've purchased this, you might also like..." - Helps customers discover new products when they ask - Offers time-sensitive vouchers that drive customers in-store or online - Flags promotions on product lines that earn more points [Try Dlite](https://coreloyalty.ca/-dlite-contact?hsLang=en-ca) 06 - Product registration # Registered in a photo. Reachable for the life of the product. The paper warranty card and the abandoned online form, replaced. Customers snap the receipt — or the product itself — and Dlite captures everything you need to register the purchase and turn an anonymous buyer into a known one. - A photo of the receipt or the product. AI extracts the SKU, serial number and purchase date automatically — the assistant asks in chat only if something's missing. - Every registration is backed by the scanned receipt or invoice, stored against the customer's record — so warranty claims and eligibility questions have a paper trail. - Every registration links a real person to a real product — giving you a direct line to the buyer long after the retailer's part in the sale is done. ### Plugs into your warranty platform Dlite handles the customer-facing side of registration. The back-office work — returns, refunds, warranty admin — stays in the systems your team already runs, with registrations flowing straight through via API. 07 - Channels # Zero-barrier by design No new app to download. No forms to complete. Customers are up and running in seconds — on the channel they choose. # Web portal A clean, modern portal on desktop and mobile — customers sign up and are claiming in seconds.​ - Submit claims and track points in one place - Personal AI assistant embedded in the portal - Real-time product support, right where they claim - Browse and redeem rewards from the built-in store # WhatsApp The next era of customer engagement is conversational — and it's already in their pocket. - A natural conversation, in the messaging app they use every day - No app to download, no login — just a message - Claims, support, balances and rewards, all handled in chat - Every conversation is personal, direct, and started by your customer ![DLite 6](https://coreloyalty.ca/hubfs/DLite%206.webp "DLite 6") Built for # Brands that sell indirect Whoever buys your product — at the till, the trade counter, or on account — Dlite turns their receipt or invoice into a direct relationship. CONSUMERS ### Cashback, points, and support on every till receipt. Appliances, baby products, wellness, pet care, home & garden, premium food & drink. TRADE PROFESSIONALS ### Reward the hands that install your brand. Electricians, plumbers and HVAC installers — claiming wholesaler and merchant invoices. BUILDERS & CONTRACTORS ### Claim-to-earn on every merchant invoice. Roofing, insulation, paint and timber — for builders, remodelers and site crews. WORKSHOPS & GARAGES ### Loyalty built into every part fitted. Parts, oils, tyres and consumables — bought through motor factors and distributors. VENUES & OPERATORS ### Reward the kitchens behind the orders. Ingredients, beverages and venue consumables — for restaurants and cafés. FARMERS & GROWERS ### Rebates on every rural merchant invoice. Animal health, crop protection, seed and feed — through rural retailers. Don't see your category? Talk to our team — we work across more verticals and segments than we can show here. [Book a demo to find out more](https://coreloyalty.ca/-dlite-contact?hsLang=en-ca) ### Make loyalty do more. Practical programs for the partners and customers who move your business forward.  **EXPLORE** [Solutions](https://www.core-loyalty.com/solutions) [About](https://www.core-loyalty.com/about) [Blog](https://www.core-loyalty.com/blog) **START A CONVERSATION** [Tell us what you're building →](https://coreloyalty.ca/contact?hsLang=en-ca) ---  © 2026 Core Loyalty Inc.