Driving Sales, Channel and Customer Loyalty
Building long term valued relationships, attracting, retaining and growing your customer base, revenue and ROI.
The sale is where your customer relationship should start. Not end.
You sell through indirect sales channels — so the customers buying your product stay invisible to you. Dlite turns every receipt and invoice into a known, engaged, repeat customer, with AI-powered claims, rewards, and support.
Claim-based loyalty programs should work. Right now, they don't.
Claim-based loyalty programs mean yet another app to download or a clunky web-form to start and abandon.
Manual verification of receipts and invoices is costly and often a non starter — and fraud slips through easily.
Every claim is a chance to build a direct relationship with a customer. Most companies miss this.
Snap. Scan. Engage.
It starts with a photo. It ends with a happy activated customer who buys again.
Verified purchases
Snap: capture anywhere:
A till receipt, or supplier invoice, photographed in the web portal or straight into WhatsApp. In-store, at the trade counter, or at home.
Scan: extract instantly:
AI reads the whole receipt, matches eligible SKUs (mixed baskets and multi-item claims included ) and pulls store, date and totals in seconds.
Verify: score for fraud:
Multiple signals run in the background. Score-based rules approve clean claims instantly and flag the rest for review, so only real purchases get rewarded.
From scans to rewards in seconds
Every verified purchase runs through your payout rules automatically — so customers see their updated points balance or rebate the moment their claim clears.
Flexible rules engine
Flexible by design. Fixed points per eligible product, multipliers based on invoice value, bonuses for mixed-basket purchases, or tiered rates by customer type — the rules run instantly against the scanned data, with no spreadsheets and no manual tallying.
Paid automatically
Choose cash and Dlite pays rebates directly into customers' bank accounts — automatically, no manual payouts or spreadsheets. Our global forex partner settles at scale in over 130 currencies, so one promotion pays out cleanly across every market you run.
That move product
Run time-boxed campaigns on the products you want to move: bonus points on a new range, multipliers during a launch window, or extra rewards for hitting purchase targets. Start and stop promotions without touching the core program.
Shop for rewards
When points are ready to spend, customers explore a broad range of rewards from a Dlite-hosted store.
- Ask their personal AI assistant to suggest rewards
- Choose from gift cards, merchandise, prepaid cards, and experiences
- Browse a visual catalogue, add to cart, and check out in minutes
- Orders are passed to one of Dlite's global reward and fulfilment partners — giving customers worldwide reach
- Automatic notifications keep customers updated on order and fulfilment status
Already got a loyalty platform?
Connect Dlite to your platform through an API and let customers redeem their points in the place that makes the most sense.
From unboxing to troubleshooting — handled in chat.
The moment after purchase is when customers need you most. Your assistant guides unboxing and setup, troubleshoots problems, and answers product questions on the spot — so more products get used successfully, and fewer questions ever reach your team.
Trained on your product knowledge
Upload your product brochures, manuals and support dockets — Dlite's agents draw on them to answer customers accurately, in your voice, every time.
Activations up
More products set up and used.
Tickets down
Fewer calls to your support team.
Returns down
Fewer avoidable returns.
Turn a redemption into the next purchase.
The moment a purchase is validated, you have a verified buyer in a live conversation, complete with their purchase history and a reason to talk. That's the perfect moment to drive the next sale.
Dlite assistant makes it happen naturally:
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Suggests products in the flow of conversation – "Since you've purchased this, you might also like..."
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Helps customers discover new products when they ask
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Offers time-sensitive vouchers that drive customers in-store or online
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Flags promotions on product lines that earn more points
Registered in a photo. Reachable for the life of the product.
The paper warranty card and the abandoned online form, replaced. Customers snap the receipt — or the product itself — and Dlite captures everything you need to register the purchase and turn an anonymous buyer into a known one.
- A photo of the receipt or the product. AI extracts the SKU, serial number and purchase date automatically — the assistant asks in chat only if something's missing.
- Every registration is backed by the scanned receipt or invoice, stored against the customer's record — so warranty claims and eligibility questions have a paper trail.
- Every registration links a real person to a real product — giving you a direct line to the buyer long after the retailer's part in the sale is done.
Plugs into your warranty platform
Dlite handles the customer-facing side of registration. The back-office work — returns, refunds, warranty admin — stays in the systems your team already runs, with registrations flowing straight through via API.
Zero-barrier by design
No new app to download. No forms to complete. Customers are up and running in seconds — on the channel they choose.
Web portal
A clean, modern portal on desktop and mobile — customers sign up and are claiming in seconds.
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Submit claims and track points in one place
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Personal AI assistant embedded in the portal
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Real-time product support, right where they claim
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Browse and redeem rewards from the built-in store
The next era of customer engagement is conversational — and it's already in their pocket.
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A natural conversation, in the messaging app they use every day
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No app to download, no login — just a message
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Claims, support, balances and rewards, all handled in chat
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Every conversation is personal, direct, and started by your customer
Brands that sell indirect
Whoever buys your product — at the till, the trade counter, or on account — Dlite turns their receipt or invoice into a direct relationship.
Cashback, points, and support on every till receipt.
Appliances, baby products, wellness, pet care, home & garden, premium food & drink.
Reward the hands that install your brand.
Electricians, plumbers and HVAC installers — claiming wholesaler and merchant invoices.
Claim-to-earn on every merchant invoice.
Roofing, insulation, paint and timber — for builders, remodelers and site crews.
Loyalty built into every part fitted.
Parts, oils, tyres and consumables — bought through motor factors and distributors.
Reward the kitchens behind the orders.
Ingredients, beverages and venue consumables — for restaurants and cafés.
Rebates on every rural merchant invoice.
Animal health, crop protection, seed and feed — through rural retailers.
Don't see your category? Talk to our team — we work across more verticals and segments than we can show here.